Frequently Asked Questions

Do you have a Welcome Discount?

Yes! Get $20 off your first order when you sign up to our bold babes community.

 

How to do I clean my jewellery?

We use only quality metal hardware that is either gold-filled or sterling silver, to ensure your jewellery lasts beautifully with proper care. All metals naturally oxidise over time. This is a normal process and can be maintained with regular gentle cleaning. Please follow the instructions in our Care Guide.

 

What is Gold-Filled Jewellery?

Gold-filled jewellery is a high quality alternative to solid gold. It features a thick layer of real gold that is pressure-bonded to a base metal. It is durable, tarnish-resistant, and safe for most sensitive skin. 

 

Can I order a custom necklace length? 

Yes you can! 

We offer the option to create a bespoke necklace length just for you.

This may incur a small additional charge, depending on the request but we are happy to discuss the details with you. Simply email us at hello@boldbydefault.store and we will be in touch to create something perfect for you.

 

What are the shipping fees?

Refer to our Shipping & Delivery page.

 

How can I track my order?

As soon as your order is dispatched, you will receive a shipping confirmation with your tracking link so you can follow your package all the way to your doorstep.