Refunds & Returns
At Bold by Default, we want you to absolutely love your purchase. If you’re not completely satisfied, here’s what you need to know:
Returns
We accept returns of unworn, undamaged necklaces that are in their original packaging. Returns must be requested within 10 business days from the date of delivery. Please refer to our Returns Policy set out below and instructions on how to return your items.
Returns Policy
- Customised or bespoke items (e.g. pieces with initials) are not eligible for return or exchange.
- Items purchased on sale cannot be returned or exchanged.
- Customers are responsible for return shipping costs.
- Tarnishing is not considered a fault, as it occurs when jewellery is exposed to chemicals or prolonged water contact. See our Care Guide for details.
- Each pearl is individual in size, shape and colour adding to its uniqueness and not considered a fault.
- Bold by Default is not responsible for damage caused by wear and tear, mishandling, or improper care or storage.
- Bold by Default is not responsible for ordering an incorrect necklace length. Please refer to our Size Guide prior to purchase to find your perfect fit.
- Bold by Default reserves the right to refuse returns, repairs, or exchanges if the item does not meet our policy requirements.
Faulty or Incorrect Items
If your item is faulty, defective, damaged, or we’ve sent the wrong product, please email us at hello@boldbydefault.store within 10 business days of delivery with a photo or description so that we can evaluate the issue and make it right.
Normal wear and tear, including tarnishing or breakage due to improper care, is not considered a fault or defect. Please read our Care Guide before purchasing.
Exchanges
Full-priced items that are not customised or bespoke, can be exchanged if the necklace has not yet entered production. If your item has commenced production or it has been shipped and you wish to replace an item, please refer to the returns policy and place a new order.
How to Return or Exchange
- Email hello@boldbydefault.store within the specified timeframe, including your order number, reason for return, and photo if relevant (faulty/wrong item).
- We will send you instructions and a return address.
- Ship the item back securely; using tracked delivery.
- We will process your refund to your original payment method within 3-5 business days of receiving the item.
- Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process the refund.